Privacy Policy
Your privacy matters. Learn how we protect and handle your data.
Welcome to idou.ai, a SaaS platform for LLM positioning optimization. We help companies and businesses optimize their visibility in Large Language Model engines such as ChatGPT, Gemini, and Claude. This privacy policy describes how we collect, use, and protect your personal information when you use our platform. Please read it carefully to understand our practices regarding your data.
We are committed to protecting your privacy. We do not use Google Analytics or any third-party behavioral tracking tools. Your data is stored securely in EU-based servers, and we never sell or rent your personal information to third parties.
We are committed to protecting your privacy. We do not use Google Analytics or any third-party behavioral tracking tools. Your data is stored securely in EU-based servers, and we never sell or rent your personal information to third parties.
We collect the following types of information:
1.1 Account Data:
1.2 Usage Data:
1.3 Payment Data:
1.4 Technical Data:
1.5 Newsletter:
Important: We do NOT use Google Analytics, Facebook Pixel, or any third-party tracking tools that monitor user behavior across websites.
1.1 Account Data:
- Name and email address (required for account creation)
- Company name (optional, for B2B users)
- Password (encrypted and never stored in plain text)
1.2 Usage Data:
- Features and tools you use within the platform
- Optimization queries and generated content
- Account settings and preferences
1.3 Payment Data:
- Payment processing is handled by Stripe
- We do not store credit card numbers or sensitive payment details
- Stripe is PCI DSS compliant and processes payments securely
1.4 Technical Data:
- Browser type and device information
- IP address (for security and fraud prevention)
- Login timestamps and session information
1.5 Newsletter:
- Email address for users who subscribe to our product news newsletter
- You can unsubscribe at any time
Important: We do NOT use Google Analytics, Facebook Pixel, or any third-party tracking tools that monitor user behavior across websites.
We use cookies solely for essential platform functionality. We do NOT track you across the web or sell your behavioral data.
2.1 Types of Cookies We Use:
2.2 What We Do NOT Use:
2.3 Managing Cookies: You can control cookies through your browser settings. Disabling essential cookies will affect platform functionality. Preference cookies can be disabled without impacting core features.
Cookie management guides:
2.1 Types of Cookies We Use:
- Essential Cookies: Required for authentication, session management, and platform functionality. Without these, the platform cannot operate.
- Preference Cookies: Remember your language, region, and interface preferences.
2.2 What We Do NOT Use:
- NO Google Analytics or similar analytics tools
- NO Facebook Pixel or social media tracking
- NO third-party behavioral tracking
- NO cross-site tracking cookies
- NO advertising cookies
2.3 Managing Cookies: You can control cookies through your browser settings. Disabling essential cookies will affect platform functionality. Preference cookies can be disabled without impacting core features.
Cookie management guides:
We use the collected information exclusively for the following purposes:
Our Commitment:
- Platform Operations: To provide and improve our LLM positioning optimization services
- Communication: To respond to your inquiries and send important platform notifications
- Newsletter: To send product news and updates to subscribers (you can unsubscribe anytime)
- Payment Processing: To process subscription payments via Stripe
- Security: To detect fraud, protect accounts, and maintain platform security
- Legal Compliance: To comply with applicable laws and regulations
Our Commitment:
- We never sell, rent, or share your personal data with third parties for marketing purposes
- We do not use your data to train AI models for third parties
- We do not track your behavior across other websites
We implement industry-standard security measures to protect your personal information:
Despite our security measures, no method of transmission over the internet is 100% secure. We strive to protect your information using industry best practices.
- Encryption: All data transmission is encrypted using SSL/TLS protocols. Data at rest is encrypted in our databases.
- Secure Storage: All user data is stored in EU-based servers with enterprise-grade security.
- Access Control: Access to personal data is strictly limited on a need-to-know basis.
- Payment Security: Payment data is processed by Stripe, which is PCI DSS Level 1 certified.
- Regular Monitoring: We continuously monitor for security threats and vulnerabilities.
Despite our security measures, no method of transmission over the internet is 100% secure. We strive to protect your information using industry best practices.
We use carefully selected third-party services to support our operations:
All third parties are contractually obligated to:
We do not allow any third party to use your personal information for their own marketing purposes.
- Stripe: Payment processing. Stripe is PCI DSS compliant and does not share your payment data for marketing purposes.
- Email Services: For platform notifications and newsletter delivery.
- Hosting: EU-based secure hosting providers for our infrastructure.
All third parties are contractually obligated to:
- Protect your information with appropriate security measures
- Use your data only for the specific purposes we specify
- Not share or sell your data for their own purposes
- Comply with applicable data protection regulations
We do not allow any third party to use your personal information for their own marketing purposes.
You have the following rights regarding your personal information:
Data Deletion:
To request complete deletion of your personal data from our systems:
We will respond to all requests within 30 days.
- Access: Request a copy of the personal data we hold about you.
- Correction: Request correction of any inaccurate information.
- Data Portability: Request your data in a portable, machine-readable format.
- Newsletter Unsubscribe: Opt out of our newsletter at any time via the unsubscribe link in emails or by contacting us.
Data Deletion:
To request complete deletion of your personal data from our systems:
- Send an email to contact@idou.ai with the subject line "Data Deletion Request"
- Include the email address associated with your account
- We will delete your data within 45 days of receiving your request
- If we anticipate delays, we will notify you before the 45-day deadline and may request an additional 45 days (maximum 90 days total)
We will respond to all requests within 30 days.
We may update this privacy policy as our platform evolves. When we make significant changes:
We encourage you to review this policy periodically to stay informed about how we protect your data.
- We will notify you via email or through the platform
- We will update the "Last Updated" date below
- Continued use of our platform after changes constitutes acceptance
We encourage you to review this policy periodically to stay informed about how we protect your data.
If you have questions about this privacy policy, want to exercise your rights, or need to contact us regarding your data:
Email: contact@idou.ai
Website: https://idou.ai
Data Protection Officer: For GDPR-related inquiries, contact us at the email above.
Last Updated: February 2026
We are committed to transparency and protecting your privacy. If you have any concerns about how we handle your data, please don't hesitate to reach out.
Email: contact@idou.ai
Website: https://idou.ai
Data Protection Officer: For GDPR-related inquiries, contact us at the email above.
Last Updated: February 2026
We are committed to transparency and protecting your privacy. If you have any concerns about how we handle your data, please don't hesitate to reach out.